FAQ

Disney On Ice productions vary in length, but they average between 1.5 hours to 2 hours. This includes a 15-20 minute intermission.

The safety of our performers, crew and customers is our top priority. We work closely with the venues and our partners to ensure all involved with Disney On Ice are comfortable and safe.

Please check your local venue website for security information and updated policies.

Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena. Digital camera policies are different from arena to arena, so if you have concerns, please contact the specific arena in your area to verify policy details.

Please contact your local venue as they can provide you with information about accessibility as information may differ.

Disney On Ice currently does not offer public meet & greets.

Disney On Ice currently does not offer opportunities for our audience members to spend time on the ice.

Costumes worn by guests 14 years of age or older are not permitted. If you have any further questions please contact us at [email protected].

As part of the magical experience, several Disney On Ice shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects, as well as blinking and/or spinning lights held by audience members. We recommend contacting Customer Service at [email protected] for specific details about the show you are attending.

We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.

Inappropriate Attire

Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:

• Costumes and costume masks, which may not be worn by Guests 14 years of age or older
• Clothing with objectionable material, including obscene language or graphics
• Excessively torn clothing
• As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
• Clothing that touches or drags on the ground
• Obscene or profanity tattoos

Costumes are not permitted for guests 14 years and older.

For Guests 14 Years of Age or Under:

Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and/or removed from the show, unless his or her costume can be modified to meet the above standards:

• All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.
• Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.
• Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.
• Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.
• Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.
• Costumes may not drag or trail on the ground.
• Capes may be worn if the length does not go below the waist.
• Themed T-shirts, blouses, sweatshirts and hats are acceptable.

New dates may be added so be sure to continue our Disney On Ice Facebook page to check for updates.

We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time. Unfortunately, changes in routing sometimes make it impossible to get to cities in which we have previously played. For the most up-to-date schedule information, please continue to check this page. Please note that this site displays confirmed performance dates only—new dates and cities can be added at a later time.

You may send an e-mail to [email protected].

Please see the following site for more information: https://www.feldentertainment.com/performer-auditions/disney-on-ice/

You may contact us directly by emailing [email protected].

No, unfortunately Disney On Ice merchandise is only available at the shows.

Please see the Schedule and Tickets section of this website for more information on how to buy tickets in advance of the show. To purchase tickets the day of the event, please go directly to the arena box office.

FELD Entertainment advises customers to not purchase tickets from fan resale sites or secondary ticketing sites, as we cannot guarantee the tickets are valid. Always go to www.disneyoniceme.com direct, or to one of our approved partners, for best availability and guaranteed valid tickets.

All children two years and older must have a ticket. Children under two years old are admitted free provided they sit on a parent or guardian’s lap.  However, public event laws vary nationwide from county to county, and some arenas may require all patrons, regardless of age, to have a ticket. Please contact your local arena to confirm their specific policy.

For group tickets please contact your local ticket vendor.

For most venues, children under 2 are admitted free provided they sit on a parent or guardian’s lap. Please check your nearest venue for final confirmation.

Feld Entertainment®, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Ringling Bros. and Barnum & Bailey®, Monster Jam®, Disney On Ice,  Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit feldentertainment.com for more information.

Please see the following site for more information:

https://www.feldentertainment.com/performer-auditions/disney-on-ice/