FAQ

Disney On Ice productions vary in length, but they average between one hour and a half to two hours. This includes a 15-20 minute intermission.

As part of the magical experience, several Disney On Ice shows feature special effects, including a safe theatrical fog, strobe lights and dazzling special effects. We recommend contacting Customer Service for specific details about the show you are attending.

We suggest you dress comfortably. Practical shoes are recommended to safely navigate the layout and steps at a venue. Proper attire, including shoes and shirts, must be worn at all times. Our events are a casual, family-oriented experience. Clothing which, by nature, exposes excessive portions of the body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use discretion and common sense.

Inappropriate Attire

Feld Entertainment and its affiliates reserve the right to deny admission to or remove any person wearing attire that is considered inappropriate or attire that could detract from the experience of other guests. Attire that is not appropriate and which may result in refusal of admittance includes but is not limited to:

• Costumes and costume masks, which may not be worn by Guests 14 years of age or older
• Clothing with objectionable material, including obscene language or graphics
• Excessively torn clothing
• As stated above, clothing which, by nature, exposes excessive portions of the skin that may be viewed as inappropriate for a family environment
• Clothing that touches or drags on the ground
• Obscene or profanity tattoos

Costumes are not permitted for guests 14 years and older.

For Guests 14 Years of Age or Under:

Costumes may be worn according to these guidelines. Guests who do not adhere to these guidelines may be refused entry into, and/or removed from the show, unless his or her costume can be modified to meet the above standards:

• All guests may dress as their favorite character, but may not pose for pictures or sign autographs for other guests.
• Costumes must be family-friendly and may not be obstructive, offensive, objectionable or violent.
• Costumes may not contain any props or accessories that resemble or could be mistaken for an actual weapon.
• Costumes may not contain sharp objects, pointed objects or materials that may accidentally strike or injure another guest.
• Layered costumes or costume props that surround the entire body are strongly discouraged and may be subject to additional security screening.
• Costumes may not drag or trail on the ground.
• Capes may be worn if the length does not go below the waist.
• Themed T-shirts, blouses, sweatshirts and hats are acceptable.

Yes, we wouldn’t want you to miss the opportunity to capture your friends and family enjoying the show! Guests are welcome to use only non-professional or disposable cameras for personal use at Disney on Ice events. However, in order to maintain an enjoyable experience for all guests, video cameras, monopods, tripods, audio recording devices, “selfie sticks”, flash, and professional cameras (e.g., those including telephoto or zoom lenses) are NOT permitted. Commercial use of any audio or video recordings of the event is a violation of the Ticket Terms & Conditions. This policy will be strictly enforced. Please see website of the venue where your event is to take place for further information regarding any additional camera policies that it may have.

Unless otherwise indicated, all event-related content is copyrighted by Feld Entertainment, Inc. and/or its licensors, with all rights reserved. No footage of Feld Entertainment, Inc.’s events, either still image or video, may be used for any purpose other than personal use. Therefore, reproduction, modification or retransmission in any form, by any means, for reasons other than personal use, is strictly prohibited without prior written permission. Please note that publicly posting, uploading, live streaming or sharing online, including, without limitation, on social media, is not a permitted personal use.

Please contact your local arena or stadium’s Customer Relations team regarding their policies. Our shows follow their guidelines regarding items allowed into the complex. If they, by chance, direct you back to us, please review their policies online or ask them about the items in question.

Guest health and safety remains a top priority for Disney On Ice and our venue partners. Please monitor the “Venue Info” links on your event page for venue policies, including health and safety protocols, which are subject to change. You can also contact us directly with any questions or concerns.

We try our best to perform in as many cities as possible over the course of any given year, and we vary our tour routes from time to time.  For the most up-to-date schedule information, visit us here.

New cities and dates are being added all the time so be sure to continue to check here for updates.

You may contact us directly online, by phone at (800) 844-3545, or by mail at Customer Relations, 800 Feld Way, Palmetto, FL, 34221.

Please see the following site for more information: https://www.feldentertainment.com/performer-auditions/disney-on-ice/

Feld Entertainment®, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and uplift the human spirit. Properties include Ringling Bros. and Barnum & Bailey®, Monster Jam®, Disney On Ice,  Monster Energy AMA Supercross, and the SuperMotocross World Championship. Across the brand portfolio, Feld Entertainment has entertained millions of families in more than 80 countries and on six continents. Visit feldentertainment.com for more information.

Please see the following site for more information: https://www.feldentertainment.com/performer-auditions/disney-on-ice/